Shipping & Handling Charges
Our customer-friendly shipping schedule is calculated on the estimated cost of your shipment and the TYPE OF SHIPPING SERVICE that you specify. Our standard shipping method is UPS Ground. Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. Should you have any questions or concerns regarding these charges, feel free to contact us at firstname.lastname@example.org. Thank you.
Return policy and limited guarantee against defects
We have a no questions asked 7 day return policy.
If you are unhappy with your purchase for any reason, please contact us to initiate your return. We will provide you with a RMA number (Return Merchandise Authorization Number). Please package your item back into it's original packaging with a note stating your name, address, phone number and RMA number. For a more prompt exchange/refund, Please keep your invoice!If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
Call for a Return Authorization numberReturn to KNIVESAMERICA within (7) days Return in original packaging Return to KNIVESAMERICA in resellable condition Copy of invoice enclosed with merchandise Enclose a brief letter of explanation. All returns must be prepaid No COD's accepted. Items returned to us, other than manufacturer defects, will be accepted at our discretion, if they meet our resellable condition policy. Any products that do not meet our resellable condition policy are subject to a 20% restocking charge. Any package that has been refused will receive an additional return freight charge.
If the merchandise you wish to receive is out of stock, refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department at email@example.com. If merchandise you receive is defective, call our customer service department for instructions.
ALL AMMUNITION, BLACKPOWDER & AIR GUN SALES ARE FINAL. SCOPES THAT HAVE BEEN MOUNTED WILL NOT BE ACCEPTED AS A RETURN. ELECTRONICS THAT HAVE BEEN OPENED WILL NOT BE ACCEPTED AS A RETURN. DEFECTIVE ITEMS WILL BE REFERED TO THE MANUFACTURER FOR REPAIR OR REPLACEMENT AT THERE DISCRETION. THEIR ARE NO EXCEPTIONS TO THIS POLICY.
Your account will be credited with the refund when we receive the returned merchandise. You will receive an email confirmation once your return has been processed. All returned merchandise is subject to a 20% restocking charge.
Shipping charges are non-refundable. Customer is responsible for all return shipping fees.