EXCHANGE/REFUND POLICY For a more prompt exchange/refund, Please keep your invoice! If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions: | Call for a Return Authorization number | | Return to KNIVESAMERICA within (30) days | | Return in original packaging | | Return to KNIVESAMERICA in resellable condition | | Copy of invoice enclosed with merchandise | | Enclose a brief letter of explanation | | All returns must be prepaid No COD's accepted |
Items returned to us, other than manufacturer defects, will be accepted at our discretion, if they meet our resellable condition policy. Any products that do not meet our resellable condition policy are subject to a restocking charge. Any package that has been refused will receive an additional return freight charge. If the merchandise you wish to receive is out of stock, refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card. Any questions concerning an exchange/refund should be directed to our customer service department at 951-351-1955. If merchandise you receive is defective, call our customer service department for instructions. ALL AMMUNITION, BLACKPOWDER & AIR GUN SALES ARE FINAL. THEIR ARE NO EXCEPTIONS TO THIS POLICY. For a prompt exchange/refund, return all merchandise to: KNIVESAMERICA
Post Office Box 7533
Riverside, CA 92513-7533
Attn: Returns WARRANTY We are not a warranty repair station, therefore, we cannot accept returns due to defective material or workmanship caused by the manufacturer. Please return all defective merchandise directly to the manufacturer for repair or replacement. Either call us at 951-351-1955 or click the link on our web site that has all manufacturers contact information for a warranty return and replacement. MISPRINTS Though we have made every effort to ensure the accuracy of information in this website, we will not be held liable for errors or omissions. DAMAGED MERCHANDISE If you receive packages damaged in shipment you must make a claim with UPS. They will instruct you and us of how to handle the problem. If the package was sent through the Post Office, contact your local postmaster. Be sure to keep the damaged package as the shipping company may want to examine it. OTHER TECHNICAL QUESTIONS Call us 8:00AM-5:00PM Pacific, Monday thru Friday at: 951-351-1955, or e-mail us: support@knivesamerica.com |
